and Returns
Shipping
  • Turnaround Times

    Most items take anything from 3-8 weeks turnaround on average (this is hard to narrow down as depends entirely on what each order is and how many there is a day)

    The turnaround can be quite high due to most items being personalised. They need to be; Ordered from suppliers, sent to me, prepped, sanded, multiple coats of paint while sanding in between and then sealing your items, not to mention the drying times and packaging and sending.

    Need your order sooner or by a certain date?

    Fast Track is available at Checkout for a small extra fee.

    This not only brings your order straight to the front of the que, I order your order from the supplier instantly (instead of waiting for my order day) I then start your order as soon as it arrives to me and work through out of hours and ship it to your with a 24 hour service.

  • Shipping

    The courier we use is Royal Mail

    The main delivery option being 48 Hour Tracked to UK or International Tracked

    I have tried other companies and Royal Mail have never let me down so far and seem to be the most reliable and careful, as a lot of TLC goes into making every creation therefore the last thing anyone wants is damage or loss.

    I’d rather be safe than sorry!

  • Refunds/Returns

    Unfortunately I Do Not Accept Refunds or Returns. This is due to every item being personalised and made to order therefore can’t be resold.

    Please, please, please double check all the details you are putting in for customisations as once these have been ordered there’s no going back.

    If any items are damaged please inform me within 24 hours.